The Privacy
Protocol
At Paket Seimbang, we handle your personal information with the same precision we apply to our recipe measurements. This document explains how we protect the data behind your healthy meal delivery service.
Information We Catalog
To facilitate a premium meal kit service, we require specific details that ensure your balanced daily menu arrives fresh and tailored to your preferences.
Direct Identifiers
When you register for our calorie-controlled set meals, we collect your name, physical address in Indonesia (for delivery logistics), email address, and phone number. This enables us to manage your subscription and provide real-time updates on your order.
Nutrition & Preference Profiles
To provide a truly balanced daily menu, we may collect data regarding your dietary preferences, ingredient exclusions, and general nutrition targets. This information is used exclusively to customize our diet menu with delivery to your specific tastes.
How we utilize your data
Internal Processing / Logistics Only
Data Stewardship
We utilize your personal data to fulfill our primary promise: the delivery of premium, healthy meal delivery kits. Beyond logistics, we use your information to optimize our supply chain and improve the variety of our calorie-controlled set meals based on aggregate feedback.
Secure Transmission: All data shared during your diet menu with delivery setup is encrypted via SSL (Secure Sockets Layer) technology. We do not store full credit card details on our local servers; payments are processed through verified Indonesian payment gateways.
Logistics Partners: Your address and contact number are shared with our trusted delivery couriers to ensure the timely arrival of your balanced daily menu at your doorstep in Semarang. These partners are legally bound to use this data only for delivery purposes.
User Sovereignty
Access & Correction
You may request a copy of the personal data we hold about you at any time. If your delivery address or contact details change, please update your profile to ensure your meal kit service remains uninterrupted.
The Right to be Forgotten
Should you choose to end your journey with Paket Seimbang, you may request the deletion of your account and all associated personal records, subject to regulatory tax and accounting retention laws in Indonesia.
Communication Preferences
While transaction-related alerts are necessary for the operation of our service, you have full control over marketing communications. Opt-out at any time through your dashboard or the link provided in our newsletters.
Direct Inquiries
If you have questions regarding our data practices or wish to exercise your rights, our dedicated team is available during standard Indonesian business hours.
Official Correspondence
Jl. Pemuda No. 99, Semarang 50125,
Indonesia
